This article draws on work carried out in a British brewery, refutes the claim that the recession has made trade unions irrelevant to managerial concerns, and argues that cohesive, factor-based shop steward organization can resist a management onslaught. (Author/CT)

In this article an account is given of work undertaken by an internal organization development (OD) unit within the United Kingdom's National Health Service, in the area of joint consultation within a health authority. Some thoughts are also presented on the relationship between OD practice and the field of industrial relations. (SSH)

The author suggests that the quality of working life may have more than a practical and symbolic impact on the American workplace; it is also likely to have an impact on the academic world. (CT)

In service industries, conflict at work is often covert and individualistic in nature. This issue analyzes such activities in a night club setting and is based upon six years of research. It illustrates how employees resisted instructions or sought to "get even" with those who had alienated them. Includes suggestions for management. (JOW)

Consists of seven articles describing the newest developments in employee relations. Topics include (1) research at two centers studying employee relations, (2) comparisons between United States and United Kingdom systems, (3) unions, (4) displacement, and (5) forms of remuneration. (CH)

This article presents findings of a two-year study on equal opportunity commissioned by the British Department of Employment. Findings revealed that success of equal opportunity policies and practices would appear to be contingent upon their direct relevance to workplace problems and the degree to which employees are involved in formulating and…