Rising competition in world and domestic markets for the past 2 decades has necessitated that U.S. companies undergo significant transformations to improve their performance with respect to a wide array of efficiency and quality indicators. Research on the transformations recently undertaken by some U.S. companies to boost performance revealed two…

This book addresses the need for change in the ways businesses are conducted in order to respond to increased global competition and describes the forms change has taken in many businesses. The first part of the book introduces the need for change and describes some change strategies that businesses have adopted. Part II considers the alternative…