The resource-based view of the organization conceptualizes diversity as a valuable, scarce and difficult to imitate resource. The phenomenon of diversity, specifically gender diversity, is fast becoming an inevitable reality for the contemporary organizations as an increasing number of female workers are joining the formal work force both in the…

This conceptual paper advances the notion of "English as corporate language" in the multilingual reality of multinational companies (MNC) with novel insights from the English as lingua franca (ELF) paradigm of sociolinguistics. Inspired by Goffman, Erving. 1959. "The presentation of self in everyday life." New York: Doubleday.…

Purpose: Organisations invest heavily in training and development initiatives (Miller, 2012). However, a small percentage of what is learnt by the trainees from training gets transferred to the job (Mackay, 2007). The purpose of this study is to extend previous findings and examine various organisational factors, which have not been studied…

Ethics in decision making has been an issue for academics, practitioners, and governmental regulators for decades. In the last decade, numerous scandals and consequently many corporate crises in the global business world have added credence to the criticisms of business ethics. Therefore, it is vital to understand the factors affecting employees'…

This sixth article in the Performance Technologist's Toolbox series focuses on the critical incident method of data collection. Critical incidents are narrative descriptions of important events that occur on the job and how employees behave in those situations. Critical incidents document the work context, the specific situation that arose, the…

Based on the premise that good child care jobs are the cornerstone of high-quality services for children and families, this booklet details workplace standards for family child care providers. The booklet is designed to be used for educating family child care providers, evaluating individual family child care programs, setting goals and measuring…