Employee Assistance Programs (EAPs) offer employees confidential, professional assistance for the kinds of personal problems that adversely affect their lives and their jobs. These programs started when acute worker shortages during World War II, coupled with the successes of Alcoholic Anonymous, prompted some companies in the 1940s to develop…

Examines increased print-communication demands in business organizations. Identifies three employee needs: (1) long-term support to move from illiteracy to productive skill levels; (2) basic skills training integrated with regular job training; and (3) short-term targeted training or access to redesigned documents and job performance aids. (KEH)