Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…

There is a gap in research regarding examination of the relationship between burnout in special education school support staff members and their perception of locus of control (LOC) in their work environment. The purpose of this concurrent nested mixed methods study is to determine if there is a relationship between burnout and locus of control in…

This study extends the research on the creative work process in teams by integrating personality traits, knowledge-sharing behavior, and transformational leadership. Analyses of multisource data from 347 members of 53 creative teams in 26 firms reveal the associations between heterogeneity of openness to experience in teams and team creativity…

The quasi-experimental study reported in the present article is aimed at increasing the understanding of the effects of long-term contract employees participating in wellness programs. The reported study examines the effect (if any) that a wellness program has on workplace stress, absenteeism, and presenteeism for long-term contract employees…

Leadership is crucial in all facets of humanity as it enhances personal, organisational, and national socio-economic growth and development. By portraying a great vision, a leader acknowledges their followers' efforts to maximise performance within the organisation. Leaders inspire their followers to achieve beyond their expectations by providing…

In this study job satisfaction among employees of education offices in Assosa zone was examined. Sixty-five regional education bureau and 50 woreda education office employees were selected with proportional stratified random sampling. One sample t-test, independent samples t-test, one-way ANOVA, and linear regression were used for data analysis.…

The purpose of this mixed-method study was to explore employees' perceptions of their relationships with their direct supervisor, and to determine why employees chose to remain at SSM Health. This study used a three-part research design comprised of quantitative Likert scale rating statements, Henschke's (2016) Modified Instructional Perspectives…

Purpose: This study aims to investigate the factors that can influence the transfer process of training in open skills, i.e. non-technical skills (NTS). Specifically, according to the model of the transfer process, the aim of this paper is to analyse the effects of both personal (e.g. self-efficacy) and work environment (e.g. safety leadership…

The current study aimed to detect the vocational adjustment level of employees at Irbid University College, and to achieve this goal the study tool; vocational adjustment measurement was developed by the researcher and implemented, after confirming its constancy, stability, and truthfulness, which consist of (36) paragraphs spreading over four…

Purpose: The purpose of this paper is to compare how the dimension of attitudes toward future that consists in perception of dynamic future may be affected by desirable goals (desired job flexibility) and probable events (probable job flexibility) in a group of permanent vs temporary employees. Moreover the aim is to explore the gender differences…

This research aims to know and test the influence of leadership styles, work environment and job satisfaction of employees on performance. Research methods with the use of a quantitative approach, the population in this study as many as 45 people while the sample in this research is 45 people. In this study the researchers data analysis using SPSS…

Organizational silence can be defined as a way of behaviour belonging to men and women employees in the organization exhibited without reflecting their feelings, ideas, concerns and suggestions related with their workplaces, works for which they are responsible or other activities of the organization. In the period of organizational silence,…

The aim of this study is to examine the level of mobbing experienced by primary and secondary school teachers and to determine how and to what extent this affects their job satisfaction and burnout levels. This research used a relational survey model. As a result of the study, it has been determined that there is a negative and medium-level…

Mobbing is an activity where a group of people behave negatively against a person to enforce him/her in an unsecure position to push out of the organization. The study assessed this behavior by collecting data through questionnaires based survey from the employees of universities in Pakistan. Questionnaires were circulated among 400 employees of…

Purpose: The purpose of this paper is to investigate the prevalence of workplace bullying in an Italian university. Design/methodology/approach: More than 200 workers have completed the Italian version of the Negative Acts Questionnaire and the General Health Questionnaire. Findings: The results show a spread of low to medium negative actions in…