This study explores the influence of teaching methods of service digitalization and innovative work behaviour models on fresh graduates. In the digital transformation era, the application of information technology is becoming increasingly important to improve work efficiency and effectiveness. This study aims to analyze the extent to which…

This study stemmed from the need to develop an instrument for assessing the characteristics of an organization in terms of internal consistency of leadership behavior, interaction-influences between colleagues, communication processes, and employee motivation in institutions of post-secondary education. Commonly used surveys for educational…

We need to know what it means to be an expert in working life today. Universities are often accused of neglecting the basic idea that higher education should be relevant to working life, and research on the subject of expertise in today's workplace is lacking. Thirteen experts from different fields were interviewed and the obtained data were…

Background: Conceptual understanding is critical to both engineering education and practice. In fact, many undergraduate courses focus on developing students' knowledge and understanding of core engineering concepts. At the same time, a growing body of literature points to substantial gaps across educational and professional practice contexts,…

As an HRD manager in a college, I am responsible for employee wellness within the organisation. However the culture of the college in which I work is toxic, characterised by bullying, destructive leadership, gossip and victimisation. Such a culture is difficult to change and requires a different approach to the expert-led, training interventions…

The purpose of this study is to explore the impact of administrative staff's job competency on their job satisfaction in a Korean research university. We conceptualized job satisfaction into three subcomponents: satisfaction in the job field, in the workplace, and with the actual task. In the regression analysis, we included demographics, inner…

In this book, award-winning educator Cathie West teaches readers how to confidently prepare for and respond to the challenges that come with being a school leader. Derived from professional experience and extensive research, the strategies can be put to work exactly as described or adapted to fit the unique situations that educators face in their…

This paper focuses on the need for organizational creativity in all areas of its functioning. The premise being that, not only can organizations be creative in different spheres of their functioning, but they must be creative in areas other than product development in order to survive, grow, and develop. (Author/RK)

The purpose of this exploratory qualitative study was to determine what successful managers do to create healthy work environments in a healthcare organization. Managers using exemplary behaviors were selected and interviewed based on employee satisfaction surveys, and focus groups were conducted with employees who worked for them. Effective…

This paper examines a vareity of individual, group, and organizational communication skills for dealing with job burnout. Primary emphasis is placed on techniques for: (1) gaining perspective; (2) resolving substantive and affective conflict; (3) developing social support systems; and (4) increasing constructive feedback and employee control.…

Six curriculum modules for Casa Sanchez, a San Francisco Mexican restaurant and food product manufacturer, are presented. Casa Sanchez was one of four small businesses involved in Project EXCEL, a workplace literacy project that focused on literacy and basic skills training for limited English proficient (LEP) workers. The modules are as follows:…

Five curriculum modules for Momentum, Inc., a San Francisco (California) outerwear design and contract manufacturer, are presented. Momentum was one of four small businesses involved in Project EXCEL, a workplace literacy project that focused on literacy and basic skills training for limited-English-proficient (LEP) workers. The modules are as…