This paper provides a perspective on learning in which training and situated learning complement each other in developing cabin crew competence. Traditionally, airlines have approached cabin crew training from a competency-based, behavioural perspective with limited engagement in the actual work context. This ethnographic study builds on…

Reports of 2022 employment rates demonstrate that while 65.4% of adults without disabilities are employed, only 21.3% of adults with disabilities are employed (U.S. Bureau of Labor Statistics, 2023). Researchers have reported that employees with disabilities are unable to maintain employment often due to difficulty fitting in socially at the…

Social challenges represent a significantly under-researched area when it comes to the poor employment outcomes in autism. In this exploratory study employees on the autism spectrum (N = 29) and supervisors (N = 15), representing seven continents, provided 128 written examples of workplace-based social challenges, their interpretation,…

The purpose of this study is to explore the impact of administrative staff's job competency on their job satisfaction in a Korean research university. We conceptualized job satisfaction into three subcomponents: satisfaction in the job field, in the workplace, and with the actual task. In the regression analysis, we included demographics, inner…

This study examined employees' perceptions of interpersonal competence at work through the research methodology known as concept mapping. The purpose of this study was to identify the phenomenally derived components of interpersonal competence in work environments and employees' underlying cognitive structures of interpersonal competence at work.…

Negative motivators like threats, intimidation, criticism, denigration, the withholding of information, and the exercise of power produce temporary results but engender resentment and close the door of communication. Good leaders use positive motivators to meet people's needs, enhance efficiency, and improve working relationships. Some of these…

Supervisors and coworkers of 98 persons with mental retardation rated subjects' overall job performance and social interaction and their performance in specific social situations. Results suggest that both task-related and non-task-related social skills make unique and relatively equal contributions to supervisors' and coworkers' perceptions of a…

A study used job-trainer logs and two rating scales to investigate social problems encountered by 43 supported employees with mental retardation. Logs indicated 58% experienced one or more incidents of interpersonal difficulty during their employment tenure and 40% of the problems could be described as sexuality-related. (Author/CR)

Discusses the rationale for social-skills training for workers with mental retardation. Offers definitions and behavioral standards of these skills and differences in the interaction patterns between workers with and without mental retardation. Critically reviews various intervention strategies. Makes recommendations on how to introduce…

The author presents survey findings on problems involved in the implementation of new technology. The results of questionnaires returned by 286 administrative systems operants are presented concerning interpersonal relations, career advancement, job security, personal comfort, job design, and job satisfaction. (CT)

The findings of a survey of attitude studies to determine the effect of students' attitudes on communication competence as they enter the work force and develop their careers are reported in this paper. The paper explains how attitude improvement is an effective management tool in controlling costly absenteeism, output, job productivity, work…

This programmed text for self-study provides information on conflict resolution in the workplace. Part of a series of such texts, the book presents examples of familiar situations involving work-related conflicts. The text then discusses two possible answers and explains why one or the other is appropriate for conflict resolution. Through such…

This curriculum guide on interpersonal relations in the workplace give techniques for instructors to use in evaluating these skills in their students. Eighteen competencies are included in this guide: adaptability; attendance; attitude; communication (nonverbal); communication (verbal); communication (written); confidence; cooperation; enthusiasm;…

Part of a series that provides practical resources to transition personnel on topics essential to the process of preparing individuals with disabilities for adulthood, this guide focuses on teaching occupational social skills. Chapter 1, "Why Teach Occupational Social Skills?," explains the importance of these skills for successful…

This programmed text for self-study provides information on assertive communication in business. Part of a series of such texts, the book presents examples of familiar work situations involving interpersonal problems. The text then discusses each of the answers and explains why one or the other is appropriate for communicating assertively. Some of…