Handling problems in schools is inevitable. Administrators often must make decisions on critical issues and incidents, such as determining disciplinary actions and consequences for student misbehavior, and confrontations with irate parents. In all such cases, they must be able to provide necessary assistance in solving problems while avoiding the…

Generally, when a student or a staff member coped with the psychological aftermath of a tragedy, they did so without the involvement-or responsibility-of school personnel. But educators have come to recognize that schools play a critical role in any crisis response and care system serving children and youth. This is true whether teachers are…