This report contains descriptions of implementation and impact data related to CARES's effect on students, families and staff in 2020-2021. Responses to CARES-related survey items showed the majority of respondents were impacted positively. Further, the CARES team increased employee recognition efforts, the number of RAVEs given increased to 3,667, and, Let's Talk dialogues increased to almost 50,000. Expanding the Let's Talk communication platform was especially helpful to families during winter storm Uri. Qualitative data reflected the emphasis on customer service and employee recognition.