The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

Montana State University (MSU) Libraries (where the authors serve as web services librarian and digital initiatives librarian, respectively) is perhaps unique because it has no current periodicals room due to lack of space. As a result, finding current journals for research is difficult for its patrons, who do not always know how or where to…

Illinois Wesleyan University's Ames Library opened in January 2002. The vision for this library focused on creating a user-centered arrangement of information regardless of format. Much of the library's collection was integrated during the move to the new building; however, several discrete collections remain separate. This article will discuss…

Reviews developments related to standards in electronic and networked information. Discusses traditional library and Internet communities, and notes the importance of having a supporting infrastructure in place. Topics include: Z39.50; Z39.56 Serial Item/Contribution Identifier (SICI); Interlibrary Loan (ILL) Protocol; character set standards;…

Reference services are in the midst of evolutionary changes. At a time when budgets are shrinking, traditional models of service and print reference formats are being questioned. This article discusses future directions of academic reference collections in terms of the apparent shift from print to electronic reference sources. Questions addressed…

Valuable information in print is often neglected because of the rapid proliferation of electronic resources and the bias of many library users against print sources. At Joyner Library, it was decided to construct an interactive subject guide database that included resources in all formats to offer users a convenient starting point for research and…