It is difficult for libraries to keep track of resource accessibility when libraries often subscribe to thousands of resources. One means for recording a resource's accessibility is the Voluntary Product Accessibility Template (VPAT). Completed by the product vendor, a VPAT documents whether the resource does or does not support accessibility over…

Academic libraries must provide accessible electronic and information technology to patrons using assistive technology to access library materials. Accessibility of scholarly material is particularly important in the STEM disciplines, where attrition rates of students with disabilities is higher than in other fields. In this study, the…

Ten scholarly papers and twelve abstracts comprise the content of the twenty-first annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The twenty-first Brick & Click Libraries Conference was held virtually. The proceedings, authored by academic librarians and presented at…

This article discusses a project undertaken to assess the journals in a Big Deal package by applying a weighted value algorithm measuring quality, utility, and value of individual titles. Carried out by a national library consortium in Canada, the project confirmed the value of the Big Deal package while providing a quantitative approach for…

Measuring quality of service in academic libraries traditionally includes quantifiable data such as collection size, staff counts, circulation numbers, reference service statistics, qualitative analyses of customer satisfaction, shelving accuracy, and building comfort. In the libraries of the third millennium, virtual worlds, Web content and…

Eighteen scholarly papers and fifteen abstracts comprise the content of the seventeenth annual Brick and Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship.…

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

Describes the card sort technique that was used by Cornell University to help determine how users would organize a set of concepts to be included in an online digital library help system. Presents Cornell's experiences as a case study with detailed instructions for conducting and evaluating the card sort technique. (Contains 13 references.)…

Discusses the development of an electronic reserves software system and related administrative issues at the University of Illinois, Urbana-Champaign. Topics include staffing; technical and work flow issues; education and training of users, faculty, and staff; assessment; and advice for other libraries building electronic reserve programs.…

Describes a strategy for selecting a delivery method for electronic resources based on experiences at the University of Nebraska-Lincoln. Considers local conditions, pricing, feature options, hardware costs, and network availability and presents a model for evaluating the decision based on dollar requirements and local issues. (Author/LRW)

Discussion of the World Wide Web and the role of academic librarians as online system developers and designers focuses on usability testing. Usability evaluation at OCLC and at the University of Arizona is described, and the integration of the results into their Web and online product designs is discussed. (Author/LRW)

Includes four articles that address issues related to digital libraries. Highlights include a framework for evaluating digital library services, particularly academic research libraries; interdisciplinary approaches to education about digital libraries that includes library and information science and computing; digital rights management; and the…

Results of a study that evaluated 21 diverse services at 5 major academic research libraries demonstrate that a cross-functional approach to library services is feasible. Findings also highlight a new measure of impact, which is a weighted logarithmic combination of the amount of time that users spend interacting with the service, combined with a…

Describes a study conducted at Eastern Illinois University's library that examined nine full-text databases to determine the content and subject coverage of each database. Discusses implications for collection development, including policies for the evaluation of electronic resources; and the need for dialog between librarians and vendors. (LRW)

Reports on an evaluation of the Ariadne project which involved the production of a print and a Web magazine for subject librarians in academic libraries. It was developed to describe and evaluate sources and services available on the Internet for librarians and information professionals in the United Kingdom. (Author/LRW)