Discusses the increasing demand for digital reference services from government Web sites via email, and describes a partnership between the Government Printing Office and the federal depository library at the University of Illinois at Chicago to create electronic access to the Department of State Foreign Affairs Network (DOSFAN). (Author/LRW)

Discusses the Wright State University (Ohio) Library policy directive on customer service, and suggests this document as a model to follow in setting up service standards or guidelines for depository-library services. Draft-depository library public-service guidelines for government information in electronic format are appended. (JAK)