The Association Supporting Computer Users in Education (ASCUE) is a group of people interested in small college computing issues. It is a blend of people from all over the country who use computers in their teaching, academic support, and administrative support functions. Begun in 1968 as the College and University Eleven-Thirty Users' Group…

Indiana University (IU) provides great support for the technology the community needs to teach, learn, and conduct research. Rather than limiting support by defining a rigid support matrix, IU has chosen instead to utilize knowledge management technology to provide self-service for repetitive information technology (IT) questions, and focus…

Susana Juniu's thought-provoking essay defines the new digital divide in higher education--a division of knowledge, experience, and needs that influence the integration of technology into the classroom. She acknowledges educators' frequently conflicting feelings about technology as well as the lack of communication between IT departments and…

This document gives an overview of current needs expressed so far in the project for multimedia management and real-time communication services between groups of learners/workers and examine the kind of support that a standard-based technical solution "off-the-shelf" can help in solving main technical issues and in focusing on…