This case study describes the use of a synchronous communication application (MSN Messenger) in a large academic computing environment. It draws on data from interviews, questionnaires and student marks to examine the link between use of the application and success measured through module marks. The relationship is not simple. Total abstainers and…

In recent years, tertiary institutions in developed countries have made extensive use of Course Management Systems (CMSs), software packages designed to help educators create online learning communities. To date, however, such packages have been little used in higher education institutions (HEIs) in China. In this article, we describe the…