The interview with L. W. Lehr, President of the U.S. Operation of the 3M Company, presents a management view of the company's training and development activities. The activities are based on behavior modification programs and organizational development approaches. (EC)

After discussing three major trends which have significantly altered the position of a secretary in a company or corporation, the author presents guidelines and other information to assist a company in planning either to initiate or upgrade a secretarial training program. (TA)

Describes a method to elicit data about the results of a personnel training program so that quality improvements can be made by having trainees' supervisors evaluate the training impact on the job. Also describes cases in different organizations where this approach was used to determine program weaknesses and strengths. (MF)