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Kleijnen, Jan; Dolmans, Diana; Willems, Jos; van Hout, Hans – Quality Assurance in Education: An International Perspective, 2011
Purpose: The purpose of this paper is to explore faculty's perceptions of quality management activities (QMA) within their departments, attention being paid to relevant quality aspects and whether quality management contributes to control or improvement of higher education. Furthermore, it examines differences between departments and relationships…
Descriptors: Foreign Countries, Higher Education, Total Quality Management, Educational Practices
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Jenni, Roger W.; Mauriel, John – International Journal of Leadership in Education, 2004
An eight-year study of 49 schools purporting to practice and apply Quality Management (QM) techniques and processes uncovered some revealing differences between what respondents thought "should be" happening in these schools and what they reported was happening. The gaps uncovered could be recognized as differences between rhetoric and…
Descriptors: Longitudinal Studies, Educational Research, Total Quality Management, Administrative Principles