Successfully preparing frontline counseling staff in an integrated student services model is a challenge--one that management staff in One Stop Student Services at the University of Minnesota, Twin Cities (UMTC) have been fine-tuning for almost ten years. The effort has required collaboration across units in a series of trial and error attempts…

There is conflicting empirical evidence regarding the learning potential of the workplace. Some studies conclude that workplaces should be seen as strong learning environments, whereas others show evidence of the ineffectiveness of the workplace as a learning environment. In this article, we argue that this disagreement might be caused by…

This guide, in a workbook format, presents information on how a manager at an institution of higher education can plan, present, and follow up on training programs designed to yield competent employees. Stressed throughout are the four steps of training: (1) defining the job (position analysis); (2) planning the training; (3) presenting the…

A study was conducted to determine what is being done to develop leadership capabilities of first-line supervisors. Data was collected through interviews, examinations of company training literature, and primary resource materials at 125 manufacturing plants in fifty states which, in the aggregate, employ more than 155,000 production workers and…