Purpose: The purpose of this paper is to first elaborate on the notion of a learning environment based on an empirical study of care work. Second, to explore how aspects of a learning environment may differ between and within units in the same organization, and how to understand and explain such differences. Design/methodology/approach: The study…

Distinguishes between adaptive learning (reproducing routine actions) and developmental learning (using creativity or problem solving). States that the learning potential of a task is function of the following: (1) task complexity, variety, and control; (2) feedback, evaluation, and reflection; (3) type and degree of formalization; (4) employee…