Argues for a contingency view of communication clarity and effectiveness based on the impact that an organization's language customs have on perceived effectiveness. Examines the psychological-social function of organizational language and discusses the role that language has in creating new knowledge in organizations. (KEH)

Examining two very different contexts, a non-pastoral Quaker meeting and an AIDS hospice, offers insight into the complex nature of writing and literacy in spiritual contexts. Such a program is unapologetically comparative, seeking not the "right" view of spirituality but rather a view of how spirituality is expressed through language.…