Unprecedented advances have been seen in E-commerce with the spread of digital commerce and customer relations on commercial websites, such as Amazon. As a result, investigation of this type of communication has opened up new horizons for discourse analysts. This study aims to identify the complaint strategies used by customers and the reasons…

This paper reports on a study of the interactions between text chat and audio modalities in L2 communication in a synthetic (virtual) world and observes whether the text chat modality was used for corrective feedback and the characteristics of the latter. This is examined within the context of a hybrid content and language integrated learning…

It has been argued that the expectations of traditional L2 writing classroom can be problematic for Chinese students, particularly in the area of argumentation and critical thinking. On the other hand, writing on the Internet has been shown to be substantially different in ways that may liberate the students from the constraints of the classroom.…

This case study shows how an English-as-a-Second-Language teenager in the United States created literacy experiences for himself through involvement in various forms of computer-mediated communication (CMC) on the Internet. Analyzes the learner's information on textual identity through the theoretical constructs of voice, design, and…