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Murphy, Alexandra G. – Management Communication Quarterly, 1998
Analyzes (using flight attendants) hidden transcripts--interactions, stories, myths, and rituals in which employees participate beyond direct observation--to provide an avenue to identify resistance and change in the organizing process. Challenges the outdated ideal of transmissional meaning, questions organizational power by including the…
Descriptors: Discourse Analysis, Discourse Communities, Employee Attitudes, Employer Employee Relationship