Identifies organizational risks of end-user computing (EUC) associated with different stages of the end-user applications life cycle (analysis, design, implementation). Generic controls are identified that address each of the risks enumerated in a manner that allows EUC management to select those most appropriate to their EUC environment. (5…

This paper examines the hospital discharge decision making process for elderly patients, based on observations of the operations of a long term care agency, the California Multipurpose Senior Services Project. The analysis is divided into four components: actors, factors, processes, and strategy critique. The first section discusses the major…