Argues that training in the use of computer based retrieval systems fails to meet many of the needs of staff and end-user searchers in health sciences information and that, although structured training programs present several advantages, they are rarely implemented. It is recommended that a design process based on Needs-Objectives-Content-Method…

Discusses development of a library information system by Georgetown University Medical Center's Dahlgren Memorial Library; describes its components, including online catalog and OCLC interface, circulation, serials control, acquisitions, networking/interlibrary loans, word processing and mini-Medline system; and discusses user reaction, staff…

This review of the evolution of reference services in the library of the University of Tennessee at Chattanooga begins with background information on the university and a brief description of the library's holdings and services. The mission of the library is stated, and it is noted that automation began with internal technical operations in 1983.…

Describes the alternatives used by the Penn State University libraries to respond to the challenge of providing access to the many different kinds of databases. Approaches include development of a generic interface based on the Z39.50 protocol; staff support, including instruction, reliable documentation, and staff involvement; and better user…