Arguing that educators have evolved past the introductory computer literacy stage and now need an enhanced understanding of the uses of the computer as an essential tool of the trade, this paper identifies three factors that need to be considered when designing staff development programs: (1) a review of different cognitive abilities and skills…

This document, which is intended for workforce preparation program providers, details the Illinois Occupational Skill Standards for programs preparing students for administrative support occupations. The document begins with overviews of the Illinois perspective on occupational skill standards and credentialing, the process used to develop the…