Holds that database producers and online system vendors have failed to maintain sufficient quality control over their products, and that online searchers should voice their complaints about file documentation errors, indexing inconsistencies, and incorrect data entries. (FM)

Provides a generalized overview of the problems that software buyers are likely to encounter and could overcome. Experiences of Online, Inc., in purchasing programs, using software documentation or manuals, and problems with software, provide examples. (EJS)

Describes method of generating Electronic Yellow Pages mailing labels using DIALOG commands which involve downloading to disk and interposing a BASIC language program between disk and printer. Downloading problems (accession numbers, "tic" which DIALOG provides, line noise), two versions of program (full, compressed), and output examples…