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| Higher Education | 1 |
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| Cowles, Deborah | 1 |
| Gilbreath, Glenn | 1 |
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| Reports - Descriptive | 1 |
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Peer reviewedCowles, Deborah; Gilbreath, Glenn – Higher Education, 1993
Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons…
Descriptors: Alumni, Change Strategies, College Administration, Computer Oriented Programs
