The federal government, credit bureaus, banks, and insurance and telephone companies all maintain files on clients. Once available, the temptation to use information on file is often irresistible. In terms of personal privacy, the most frightening development is the growth of computer-matching programs, where two agencies check each others' files.…

Describes the development of a prototype database of federal food, agriculture, and nutrition programs: preliminary work; database design, including the identification of data elements; and data collection and processing. The uses of the database and suggestions for enhancing its future usefulness are discussed. (Author/JD)

Presents an approach increasingly employed by businesses to track and respond to their customers to provide better and faster services: customer relationship management. Discusses its applicability to the operations of higher education and institutional research and the role it plays in the knowledge management framework. (EV)

This paper discusses a role group sharing meeting held July 30-31, 1979 in Windsor, Connecticut, and attended by documentors and evaluators. Examined, in documentation form, are issues and learnings from the sharing meeting and an analysis of the design of the meeting, which was a pilot for other network role group meetings anticipated during the…

Report of NAS-NAE Committee on scientific and technical communication (SATCOM) recommends improvement and extension of information services for engineers. (IR)

Outlines the procedures used in the creation of the Cooperative Management Information System (CMIS) at Macomb County Community College: determination of information needs, data collection, and information storage and manipulation. Discusses the use of CMIS in assessing program effectiveness. (SK)

There are many ways to collect information about college teaching. Many are quick, easy, and unintrusive, and are valuable supplements to the standard source of information, student ratings. A matrix of data needs and corresponding sources of course, instructor, and student information helps refine the information gathering process. (MSE)

This document is the fifth volume in a set of five Career Education Measurement Handbooks intended to help local education personnel in measurement and evaluation. Divided into seven chapters, this handbook is designed to provide practical guidelines for using observational techniques to take readings of the feelings, perceptions, and reactions of…

This handbook is the first of two volumes designed to assist manpower planners in the use of data from the 1970 Decennial Census of Population and Housing. Intended to facilitate data gathering, improve the quality of analysis, and provide suggestions for identifying community needs, the handbook attempts to break down the mass of available census…

College and career readiness has become a unifying principle for education reform leaders across the country. A majority of states have made it a top policy priority, with an increasing number of national foundations and education reform advocates supporting this work. To help state leaders build strategies for sustaining their education agendas…

This guide for pupil personnel administrators, provides procedures, timelines, resources, and sample statistical tables for conducting a needs assessment to meet the Illinois State Board of Education requirement. Basic recommendation procedures for conducting a pupil personnel services (PPS) needs assessment are identified as follows: (1) organize…

This paper describes seven studies (all that could be found on the subject) comparing nine respondent selection procedures with regard to their potential to reduce refusal rates and to increase representativeness of samples; particular concerns are underrepresentation of men and multiple-adult households. The paper states that (1) the seven…

IN APRIL 1967, A QUESTIONNAIRE WAS SENT TO 3700 PERSONS TO DETERMINE THE SERVICES DESIRED BY POTENTIAL USERS OF THE ERIC CLEARINGHOUSE FOR JUNIOR COLLEGE INFORMATION. OF MORE THAN 1,000 JUNIOR COLLEGE EDUCATORS WHO RESPONDED, NEARLY THREE-FOURTHS IDENTIFIED A PRIMARY NEED FOR INFORMATION ON CURRICULUM AND INSTRUCTION. EARLY DISSEMINATION OF…

TO DETERMINE THE INFORMATION NEEDS OF JUNIOR COLLEGE EDUCATORS AS A BASIS FOR PLANNING ACTIVITIES OF THE ERIC CLEARINGHOUSE FOR JUNIOR COLLEGE INFORMATION, QUESTIONNAIRES WERE SENT TO 3,792 POTENTIAL USERS OF CLEARINGHOUSE SERVICES (ADMINISTRATORS, LIBRARIANS, AND OTHERS). THE 1,062 RESPONDENTS INDICATED GREATEST INTEREST IN AN EXCHANGE OF CURRENT…