Discusses the collection by library managers of demand and use data from their own libraries on a regular basis as a means of answering management questions pertaining to the "cost" of information, staff productivity, and levels of service. Examples of statistical records and recommendations for collecting data are presented. (Author/JL)

A numeric classification system has been devised for a meteorological data collection which is based upon World Meteorological Organization region numbers. An enriched KWIC index has been prepared for this collection, which contains material in a variety of physical forms. (Author)

Argues for common understandings of the language and definitions used for recording information about libraries, and presents a method by which impressions of library behavior can be organized. (FM)

Describes the development of a prototype database of federal food, agriculture, and nutrition programs: preliminary work; database design, including the identification of data elements; and data collection and processing. The uses of the database and suggestions for enhancing its future usefulness are discussed. (Author/JD)

Surveys the service marketing literature for models and data-gathering instruments measuring service quality, particularly the instruments SERVQUAL and SERVPERF, and assesses their applicability to special libraries and information centers. Topics include service characteristics and definitions of service; performance-minus-expectations and…

Application of a generalized data base management system enabled the new Physics-Mathematics-Astronomy Library to couple the immediate needs of moving and integrating two libraries with long-term capabilities. (Author)