Institutional researchers use skills from their diverse backgrounds to collect, analyze and report data about their institutions to stakeholders representing various interests and levels of data literacy. However, there is little research into how these professionals process data and none into what aspects are important to institutional…

Survey methodology is the dominant approach among universities in the United States for reporting employment outcomes for recent graduates. However, past studies have shown that survey methodology may yield upwardly biased results, which can result in overreporting of employment rates and salary outcomes. This case study describes the development…

In this era of "Big Data," institutions of higher education are challenged to make the most of the information they have to improve student learning outcomes, close equity gaps, keep costs down, and address the economic needs of the communities they serve at the local, regional, and national levels. This book helps readers understand and…

The increasing volume of information and the intense pace of its circulation are changing the ways universities access, use, analyze, and provide data. Many have championed the use of large-scale databases to track student admissions and retention, faculty productivity, student wellness, and other phenomena that shape our understandings of higher…

Organizational relationships are complex. Employees do their work as individuals, but also as members of larger teams. They exist within various social networks, both within and spanning organizations. Multilevel theory is at the core of the organizational sciences, and unpacking multilevel relationships is fundamental to the challenges faced…

This chapter provides an example of how one university's institutional research office played an active role in using data from institutional studies to guide the university toward courses ripe for change, faculty toward successful teaching strategies, students toward successful learning behaviors, and the university toward assessing the impact of…

As higher education institutions in the United States strive to maximize their use of resources to better support students, it is critical for professionals to make data-informed decisions. Most institutions are currently gathering an abundance of data from multiple sources, which provides a good opportunity for functional units, divisions, and…

Institutions are applying methods and practices from data analytics under the umbrella term of "learning analytics" to inform instruction, library practices, and institutional research, among other things. This study reports findings from interviews with professional advisors at a public higher education institution. It reports their…

Higher education institutions in the United States have collected and analyzed data for decades. From mandatory reporting for state and federal compliance to ad hoc reporting for internal and external stakeholders, there are myriad business purposes for which administrators, staff, and faculty routinely gather data. As more colleges and…

This paper introduces institutional ethnography (IE) as a useful and systematic process for examining organizations and work data through the lens of stakeholders, at different levels, and considering the different forces at play. Drawing from ethnomethodology, IE focuses on how everyday experience is socially organized. Ideological shifts have…

This article reports the results of a nationwide questionnaire survey of 1,104 Japanese higher education institutions conducted in late 2015 and early 2016. Its goal was to investigate the current status and issues related to the utilization and disclosure of educational information. A total of 248 institutions responded to the survey. Based on…

The Association for Institutional Research (AIR) is engaged in a variety of efforts to document the current state of institutional research. In 2012, the Association initiated a critically important effort to identify the tasks involved in the work of institutional research (IR) across all titles and variations represented in its membership. This…

In Fall 2011, staff at the University of Minnesota Libraries-Twin Cities undertook a project to measure how often, and in what ways, students used the Libraries' services. Partnering with the University's Office of Institutional Research, the team investigated ways to match library service usage to individual accounts while retaining patron…

As Institutional Research (IR) moves beyond its fiftieth anniversary, a new profession, called Institutional Effectiveness (IE), is emerging. In some respects, IR and IE are similar. IE, though, appears to be taking the leadership role. What are the structure, purpose, and responsibilities of IE offices? What are the implications for the IR field…

Recent changes in European higher education have accompanied a strong desire and need by national ministries to have comparable data across institutions and a growing recognition from campus leaders that effective planning and decision-making requires reliable institutional data and analyses. This has induced changes and restructuring of duties…