Currently "Big Data" is an emerging field that presents several Information Technology challenges regarding the capture, storage search, structure, and visualization of this data. The real challenge for organizations is to find ways to extract value from it and provide better services to their clients. The data generated in academic and…

An increasingly complex and demanding research landscape has seen university libraries rapidly evolve their services. While research data management, bibliometrics, and research impact services have predominantly featured in the literature to date, the full scope of support libraries are currently providing to their institutions is unknown. This…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

To identify the essential core of statistical data needed to plan improvements in library and information services in the United States, one must examine some recent trends in public administration methods and their potential applicability to the library field. Public administrators increasingly regard planning as a cycle: perception of needs,…

The Detroit Metropolitan Region, including six countries in southeastern Michigan, is the focus for the Detroit Metropolitan Library Research and Demonstration Project. This document provides background data on the region for the Project. Data included are (1) population, (2) educational facilities, (3) numbers of elementary and secondary pupils…

Anthropologists at seven universities were surveyed to determine their methods of information retrieval, choice of information sources, perception of the adequacy of library service, and information needs. Results show that journals, field data, and maps are important sources; interlibrary loan is often used; and the majority of needs are met by…