Global learning facilitators from civil society organizations (CSOs) design and enrich educational processes in formal and non-formal educational settings. They need to be empowered through adequate training opportunities in global learning (GL) contexts. The project Facilitating Global Learning--Key Competences from Members of European CSOs (FGL)…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

A look at a course in estate planning developed at the American College of Life Underwriters incorporating the case study method. (HB)

Rehabilitation counselors are assisting consumers with end-of-life issues. Counselors who have the capacity to assist with end-of-life issues in a culturally sensitive manner possess pre-established self-care networks, an understanding of death from multiple perspectives, knowledge of communication interventions, and appropriate outcome…

Discussion based upon a model post-secondary two year college program for teacher aides developed under a grant from the U.S. Office of Education. (Editor)

Briefly discusses traditional management education methods and concludes they cannot adequately fill present need for such education in developing and developed nations. Description of Henley Distance Learning Ltd.'s distance and open learning scheme for management education reviews its curriculum planning and media selection procedures and…

Describes a syllabus developed by the Institute of Information Scientists Ltd. for post-graduate training in information work. Discusses the three main groups of the syllabus: language, writing, and editing; the flow of information, including communication theory; and information techniques, including information sources, storage, retrieval,…

This planning guide is intended to assist program planners and curriculum developers in selecting entrepreneurship materials that are appropriate for students at the secondary, postsecondary, or adult levels. The guide suggests the following five essential steps necessary for developing training programs: assessing the status of the situation,…

This publication provides information on the achievements of the Phare Multi-Country Program for Distance Education. Chapter 1 contains two introductory papers. Chapter 2 contains country profiles that describe establishment of distance education infrastructures in the 13 Phare partner countries: Albania; Federation of Bosnia and Herzegovina;…