In general engineering studies focus on the technical skills in their own discipline. However, in their subsequent industrial careers, a significant portion of their time needs to be devoted to non-technical skills. In addition, in an increasingly globalised world collaboration in teams across cultures and disciplines is paramount to the creation…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Communication skills are critical for an accountant's workplace success; however accounting education research to date has mainly focused on the writing and presentation skills aspects of communication skills. Research on developing accounting students' interpersonal skills has received scant attention. This paper provides an example of how to…

School psychology training programs are required to provide multicultural training to preservice school psychologists; however, trainers have had difficulty adequately including multicultural content into the curriculum. Thus, there is a gap between the requirements and the training that many school psychologists receive. Training programs have…

The 2008 presidential election catapulted "community organizers" into the media fray and raised awareness about community organizing. At the University of San Diego (USD), a course teaching consensus organizing techniques to address community issues was instituted in 2004. The course incorporates traditional undergraduate students and…

During the fall term of 1975, an experimental course was offered at the School of Library Science, Emporia Kansas State College. The objective was to review the general principles of interpersonal relations and to apply them to case studies involving library staff and patrons. Using a brief reading list and a case study approach, students were…

A course model is described that has a sound base in theory but whose major emphasis is on its developmental, systematic, skills-oriented approach. A three-stage developmental sequence within the course (assessing, communicating, and motivating) is divided into component skills and presented over two years. (MSE)

The method used to analyze and redefine a set of educational objectives is described on which a new course of teaching general practice in the later clinical years is based. The course, learning methods, behavioral attainments, and evaluation techniques are included. (Author/LBH)

An experimental program at Stanford University called "Lawyering Process" is described. The goals of the course include: (1) introducing legal planning and basic interpersonal skills; (2) examining the concepts of "professionalism"; (3) placing legal research and writing assignments in the context of law practice; and (4)…

General curriculum emphases on behavioral science in the first- and second-year dental curriculum culminate in a course on doctor-patient relationships, preparatory to clinic activity. The course includes discussion and essay quizzes about videotape recordings of typical doctor-patient encounters. Topics and issues included are outlined. (MSE)

A program of seminars designed to explore student perceptions of the emotional and psychological aspects of physician-patient interactions, part of a clinical diagnosis course, used graduate medical students to act as patients in videotaped interviews, interview evaluations, and lectures and demonstrations on interpersonal communication skills.…

The interpersonal communication course at an Ohio college is based on several assumptions about the nature of interpersonal communication. First, the course should emphasize both the ability to demonstrate knowledge of the communicative behavior appropriate in a given situation (cognitive domain) and the performance necessary for communication…

This guide lays out the pedagogical and theoretical foundations of a culturally inclusive, vertical basic skills curriculum for adults testing at the 0-8 grade levels. Chapter 1 discusses the basis for the development of this curriculum: a sound basic skills adult curriculum is built upon a psychosocial examination of individual learners in…

Faculty from the Department of Speech at Mexico State University set out to design a course in interpersonal and public communication for lifelong learners that would be relevant and appeal to both older adults and younger traditional-aged students working toward certification as a gerontological care provider. The course was designed to teach…