Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

In the summer of 2012, the University of Arizona Libraries implemented an online training program to effectively train Access Services staff and student employees at a large academic research library. This article discusses the program, which was built using a course management system (D2L) and various e-Learning software applications (Articulate…

Purpose: The purpose of this paper is to test the validity of the curriculum auditing tool Sustainability Tool for Auditing University Curricula in Higher Education (STAUNCH[C]), which was designed to audit the education for sustainability and global citizenship content of higher education curricula. The Welsh Assembly Government aspires to…

The growing time pressure that teachers face actually comes in two forms, both of which need to be resolved successfully in order for media literacy education to gain a real foothold in U.S. schools. First, teachers constantly face the challenge of trying to fit all of the content and engaging activities into the school day and school year,…

This article theorises findings from a research project investigating gender equity in Commonwealth higher education. The study interrogated enablers and impediments to gender equity in South Africa, Nigeria, Sri Lanka, Uganda and Tanzania. The focus of inquiry was access, curriculum transformation and staff development. This article examines one…

A feasibility study determined the number and scope of existing college companies set up by permission of the Commercial Activities in Further Education Act in Great Britain. A sample of six colleges was studied; managing directors of the six companies took part in semistructured interviews to explore some issues in greater depth. The advantages…

The regular education inservice initiative (REGI) is a program to train school personnel to integrate handicapped students. The University of Kansas REGI project trains teams of vocational and special educators to apply the curriculum development process to the development of inservice education. (SB)

The need for better curricular planning, improved access and aids, and more adequate training for further education staff serving handicapped students in English colleges are discussed. (SW)

The identification of nursing interventions that are core to each clinical specialty will be useful in the development of nursing information systems, staff education programs and evaluations, referral networks, certification and licensing examinations, curricula, and research and theory construction. (Author/JOW)

We welcome you to the International Conference on Education and New Developments 2014, taking place in Madrid, Spain, from 28 to 30 of June, 2014. Education, as an important right in our contemporary world, began since we exist. Knowledge and skills were passed by adults to the young, and cultures began to extend their experiences through various…

This collection of readings (mostly from "Educational Leadership") is directed to leaders in educational settings who are responsible for curriculum development, professional growth, and improving instruction. The selections are organized under eight topics: (1) history, nature, and purposes of educational supervision; (2) organization…

A study was conducted at the Electronics Industrial Unit at the Dorset Institute of Higher Education to investigate the feasibility of incorporating computer-aided design (CAD) in electrical and electronic courses. The aim was to investigate the application of CAD to electrical and electronic systems; the extent to which industrial developments…

There is an urgent need to bring values into the college curriculum. College human resources personnel are uniquely qualified to train college faculty and administrators in ethics and to assist in development of curricula in each discipline incorporating ethics. (MSE)

To respond to teacher training needs, staff at the National Center for Research in Vocational Education developed an alternative approach to teacher/instructor preparation, called performance-based teacher education (PBTE). This training program was based on competencies required of successful vocational and technical instructors and required the…

The purpose of this manual is to provide a technique to help teachers better prepare for a teaching career in industrial education. Specifically, this manual, including the exercises, was developed to be used in weekly seminars for students enrolled in the St. Vincent Teachers' College (West Indies). It may also be used for staff development on an…