Education curricula need constant updates in response to job market requirements, which may be influenced by the changing technological environment. In the library and information science (LIS) job market there are dynamics brought about by the Fourth Industrial Revolution (4IR). These dynamics call for LIS schools to reconsider their curricula in…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Academic librarians at a mid-size university library developed an online information literacy tutorial that is easy to create, access, edit, and organize even for those with limited time and technological skills. Modular in structure, Project Information Literacy Online Tutorial (PILOT) includes interactive exercises, media, and self-testing as…

This article describes the formation and content of a required library and information research course for graduate and professional students enrolled in the Communication Sciences and Disorders Master of Arts degree program at Western Washington University. The course was created as a result of library assessment, student feedback, and faculty…

Discusses mandates that regional accreditation agencies have established for higher education institutions to implement information literacy programs and to assess resultant learning outcomes, calling for a shift in library instruction paradigms at many institutions. Focuses on cooperation between faculty and librarians to include information…