In the twenty-first-century working professionals need to possess strong Interactional Competence to handle professional communication in intercultural contexts (PCIC). However, the relationship among the three PCIC constituents -- culture, workplace and interaction -- is undertheorized in current research. This leaves PCIC practitioners…

Fieldwork interviews can be utilised in intercultural communication classrooms to compare theories with real-world experiences, promoting discovery and facilitating deeper learning. However, the insights drawn from such interviews are often reduced to direct quotes from interviewees, with little reflection on why they express their views in…

Describes an international business communication course taught at Murray State University. Acquaints students with the challenges of international business communication, provides guidelines for successful cross-cultural business communication, and gives practice in solving international business problems through the use of the guidelines. (RAE)

Suggests some specific things to consider when preparing print, interactive electronic, or visual materials for clients outside of North America. (SR)

Presents a business communication scenario for students to role-play and analyze, using a systematic process for identifying communication roadblocks occurring on the job, especially when communicating with people from diverse backgrounds and other countries. Discusses ways to improve the communication process to enable students to develop…

An astute American, knowledgeable of and sensitive to cultural diversities among Europeans can communicate effectively for business success. The results of research into the communication customs of 27 European countries are presented: the Big Three (France, Germany, United Kingdom--England, Northern Ireland, Scotland, and Wales); Western…

This paper examines cultural differences between Japan and the United States and presents materials designed to help learners of Japanese understand patterns of behavior in that country through realistic episodes and situations. Understanding status differences is important for effective social and business communication with the Japanese. Status…

Images that nations have of each other become barriers to effective intercultural communication if they are overgeneralized, oversimplified, or unfairly exaggerated. The communication difficulties between Japan and the United States, for example, exemplify how images negatively influence the political and economic relations between two countries.…

Examines how various cultural communication practices and perceptions affected the way in which individuals from different cultures perceived the same negotiation process. Demonstrates that culture affected how Dutch and Chinese observers perceived and interpreted the same videotaped Chinese-Dutch negotiation. (SR)

Intended to help international business people create business documents of style and substance for correspondents in many different cultures (correspondents whose second or even third language is English), this guide is extremely useful for the millions who travel internationally, work abroad, and correspond with business people in other…

Surveyed a group of South American business people on their television viewing and perceptions of U.S. business people, exploring the relevancy of media-cultivated perceptions for understanding intercultural communication between U.S. and Latin American businesses. Found that Americans were viewed as aggressive, an undesirable communication trait…

Both North American and Latin American business professionals were investigated in a study that focused on the perceived communication problems between the two groups. A number of major areas of interest were considered, including the following: (1) source of credibility (what dimensions of personality were seen as most desirable in the…