Cultural competence is a set of behaviors, attitudes, and policies that enable a system, agency, or individual to function effectively in trans-cultural interactions. The term refers to a person or program's ability to honor and respect the cultural differences of individuals and families who are clients and staff. A culturally competent system…

This manual is a resource guide for teachers and administrators and was compiled to provide direction for planning an effective orientation program. An in-depth design is given which will enable participants to derive maximum benefit from an intercultural experience. Each of the sections includes detailed instructions for the preparation of the…

This guide provides California's adult educators and employers with useful cross-cultural communication training techniques. These strategies are intended for application in both adult education and employment contexts to enhance the overall quality of communication between individuals of differing cultural backgrounds. The first two sections…

All members of organizations take part in creating a climate in which all people are treated fairly and can achieve and contribute to their full potential, and where diversity, as an organizational resource, can be fully leveraged to enhance organizational performance. This book was designed to assist individuals and work teams in developing…

Developed in response to requests from public school providers to the Massachusetts Department of Education for technical assistance, this publication offers guidance on how best to care for and educate young children whose first language is other than English and/or who are from diverse cultural backgrounds. The question and answer format…