A framework was created at the University of the West Indies to guide the development of 18 e-learning programmes. The framework is based on three principles for sustainable e-learning design: (1) stakeholder-centredness; (2) cost-effectiveness and (3) high operational efficiency. These principles give rise to nine framework elements: (1) a labour…

Past research has considered the reflective practices of the teacher as an important activity in the learning cycle. Some of it has introduced the term 'reflective teacher', showing that such practice has become increasingly important. This paper discusses literature related to various means of collecting feedback from students, the…

Using the badged open course, "Taking your first steps into Higher Education", this case study examines how assessment on online open courses draws on concepts of assessment used within formal and informal learning. Our experience was that assessment used within open courses, such as massive open online courses, is primarily determined…

Marketing specialists have recently redefined the roles customers and enterprises play in the economy. Modern customers are connected, informed, mobile, educated and internationally oriented. They seek enterprises that empower them to co-construct personalised experiences. This view of the customer-enterprise relationship has a great impact on the…

Reports on a survey of distance education students that was conducted to determine what they perceived as important in their courses, to investigate ways in which this data might be used by course directors, and to apply the data to develop a version of a service template for evaluating distance education courses. (Author/LRW)

The success of any open and distance learning course depends on how well it is designed, executed, and evaluated. Evaluation of a course not only demonstrates its strengths, but also points out any inherent shortcomings in the course. This is why course evaluation constitutes an important function in an open and distance learning system. The…

English language teaching (ELT) has played an important role in the Chinese Radio and Television Universities (RTVU) network since its establishment in the late 1970s. Based on a literature review and reflection from an insider's perspective, this paper gives a full account of the RTVU distance ELT model, examining how it supports autonomous…

Presents a case study of an online course that was designed for staff professional development at Manchester Metropolitan University (United Kingdom). Discusses the flexibility of online courses; course design; activities for short online workshops; evaluation methods for course evaluation; and results of participant questionnaires. (LRW)

Describes a mixed-mode bachelor degree course in English language teaching at the Universidad Autonoma de Puebla (Mexico) that was designed to help practicing teachers write appropriate distance education materials by giving them the experience of being distance students. Includes a course outline and results of a course evaluation. (Author/LRW)

Discusses the interaction between students and technology in online open learning distance education courses. Topics include human-computer interfaces; relationships between course design and learning theories; how students use computer technology and how it can help them learn; and a new framework for evaluating an online open learning course.…

A study of 14 Open University (Great Britain) undergraduate courses examined tutor marked assignment (TMA) rates as a reliable early indicator of student retention. This article reviews the effectiveness of course-related evaluation strategies (standard, evaluator-initiated; specific, client-initiated; quantitative; and qualitative) and argues the…

The increasing perception of students as customers of services puts a stronger focus on improving the quality of the student experience. Satisfaction with aspects of service, such as access, flexibility and fitness for purpose can be assessed through student feedback questionnaires. The results of these surveys may not immediately suggest…

Presents results from questionnaires sent to past and present graduate tourism students from the Gippsland School of Business at Monash University (Australia) to determine factors that influenced student decisions to withdraw from a distance education tourism course. Tables present the rate of progression of students since course establishment,…

Presents examples of the evaluation of media and technologies used at the FernUniversitat (Germany) for distance education. Topics include course evaluation; system or institutional evaluation; information and communication technologies; communication preferences and practice; computer access; multimedia via CD-ROMs and the Internet; video…