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Direct linkIppoliti, Cinthya – Public Services Quarterly, 2014
Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…
Descriptors: Academic Libraries, Staff Development, Curriculum Development, Library Services
Chicano Training Center, Inc., Houston, TX. – 1974
The Curriculum Schema described is intended to provide the reader with the theoretical and technical frameworks developed and used by the Chicano Training Center (CTC) in putting together and implementing a training program for social services and mental health educators and practitioners. These materials describe the curriculum content available…
Descriptors: Course Content, Course Organization, Cultural Influences, Curriculum
