Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Reports results of a study which analyzed course syllabi at a liberal arts college and a university with graduate and professional programs to determine the type and quantity of library use required. Data are presented on percentage of courses requiring library use by department, overall use patterns, and use patterns by course level. (12…

This article describes the formation and content of a required library and information research course for graduate and professional students enrolled in the Communication Sciences and Disorders Master of Arts degree program at Western Washington University. The course was created as a result of library assessment, student feedback, and faculty…

Describes a continuing education course for librarians that addresses critical thinking and how it can be applied to bibliographic instruction. Course content is described, the incorporation of teaching strategies that encourage critical thinking from the participants is discussed, and a detailed course outline is appended. (LRW)

Suggests that information librarians should analyze instructors' course descriptions and syllabi, and use that information for creation of library study guides and other service supports--clarification of assignment, collection development, library information guides, anticipatory reference, instruction, course improvement, include guide as part…

Describes a chemistry information course developed at Oberlin College (Ohio) including team teaching by chemistry faculty and the science librarian, changes in course content, and guidelines set by the American Chemical Society. Course syllabus and sample assignments are appended. (LRW)

Describes the conceptualization and funding mechanisms used to create a Student-centered Electronic Teaching (SET) library at California Polytechnic State University. Highlights include collaborative learning; paradigm shift from teaching to learning; library skills, information competence, and computer literacy skills; class schedule, syllabus,…