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Franklin, Brinley – Journal of Library Administration, 1994
Examines the conceptual basis for the cost of quality and its application to libraries. The framework for analysis of this conceptual basis includes definitions of the cost of quality; a brief historical review of the cost of quality; and the application of quality cost to libraries, including an explanation of how quality costs respond to quality…
Descriptors: Cost Effectiveness, Costs, Libraries, Library Expenditures