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Human Resource Development…1
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The Impact of a Short Self-Management Training Intervention in a Retail Banking Environment
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Pattni, Indira; Soutar, Geoffrey N.; Klobas, Jane E. – Human Resource Development Quarterly, 2007
The study discussed in this article investigated the impact of a short self-management skills training course on frontline bank employees' learning about the use of self-management to overcome obstacles to the initiation of banking product sales, perceived self-efficacy in initiating the sale of a product, and performance in activities related to…
Descriptors: Program Effectiveness, Intervention, Self Efficacy, Control Groups