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Download full textKwon, Nahyun – Information Research: An International Electronic Journal, 2006
Introduction: This study investigated unmonitored referrals in a nationwide, collaborative chat reference service. Specifically, it examined the extent to which questions are referred, the types of questions that are more likely to be referred than others, and the level of user satisfaction with the referrals in the collaborative chat reference…
Descriptors: User Satisfaction (Information), Referral, Library Services, Reference Services
