Preparatory to establishing a computer services program for residents, Presbyterian Homes, a multi-campus continuing care retirement community, conducted an assessment of residents' computer needs, ownership, and usage. Based on the results of the needs assessment, computer resource rooms were established at each facility, with computer hardware…

A description is provided of a program developed at Moraine Valley Community College (MVCC), in Illinois, for providing word processing instruction in the library, including recommendations for program development based on MVCC experience and results from a survey of program participants. The first part of the paper discusses a model development…