To maximize the effectiveness of instructional explanations, they should be tailored to an individual learner. However, instructors are often not able to collect diagnostically relevant information about a learner to individualize their explanations. This is particularly true in computer-mediated settings where it is more difficult to thoroughly…

This paper reports the results of a controlled field experiment in which voice communication was introduced into an existing online community (online gaming guilds within the popular game "World of Warcraft"), comparing a mix of voice and text with text only. Quantitative results suggest increases in liking and trust due to the addition of voice,…

The goal of this project was to find ways of enhancing the efficiency of searching machine readable data bases. Ways are sought to transfer to the computer some of the tasks that are normally performed by the user, i.e., to further automate information retrieval. Four experiments were conducted to test the feasibility of a sequential processing…