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Direct linkWilliams, Dmitri; Caplan, Scott; Xiong, Li – Human Communication Research, 2007
This paper reports the results of a controlled field experiment in which voice communication was introduced into an existing online community (online gaming guilds within the popular game "World of Warcraft"), comparing a mix of voice and text with text only. Quantitative results suggest increases in liking and trust due to the addition of voice,…
Descriptors: Computer Mediated Communication, Social Capital, Information Processing, Games
