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Peer reviewedKilloren, Robert; Eyerly, Raymond W. – SRA Journal, 1997
Looks at how Pennsylvania State University is examining its evolving research administration infrastructure and investigating electronic research administration. Discusses use of total quality management techniques to view research administration as a single process, determine the best organizational level for various activities, and remove…
Descriptors: Change Strategies, Computer Oriented Programs, Computer Uses in Education, Cost Effectiveness
