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Peer reviewedKensing, Finn; Simonsen, Jesper; Bodker, Keld – Human-Computer Interaction, 1998
Presents a conceptual framework and a coherent method for information-technology design in an organizational context within the participatory-design tradition. The MUST method, developed through projects in Danish and American organizations, is based on thorough participation with users and managers and combines the use of ethnographic techniques…
Descriptors: Computer System Design, Cooperative Programs, Designers, Ethnography
Download full textSmall, Adrian; Sice, Petia – Electronic Journal of e-Learning, 2004
This paper explores the role that language can play in the development of technologies or other processes within an organisation. Examples and lessons from the literature of the learning organisation are looked as a key in the development of language. The paper uses a practical example of a customer complaints management system to demonstrate how…
Descriptors: Technology Planning, Programming Languages, Management Information Systems, Grievance Procedures
