Ithaka S+R's Research Support Services program's most recent project, "Supporting Big Data Research," focused specifically on the rapidly emerging use of big data in research across disciplines and fields. As part of this study, they partnered with librarians from more than 20 colleges and universities, who then conducted over 200…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

Reports findings from an exploratory study investigating working notes created during encoding and external storage (EES) processes by human search intermediaries (librarians at the University of North Texas) using a Boolean information retrieval (IR) system. Implications for the design of IR interfaces and further research is discussed.…

As libraries increasingly look to give their collections a strong digital presence, many of the librarians involved come from traditionally technical services oriented areas: catalogers, systems librarians, web developers, and database specialists. Collaboration between representatives of public services, collection development, and technical…