The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…

This guide is designed for school and district administrators and teachers who want to use data to improve their schools, for college and university instructors who teach school administrators, and for support personnel who teach graduate-level education courses. The guide explains how to define the scope of a needed database, how to ready the…

Describes the use of a logic circuit simulator to design a computer in an introductory computer course. Discusses the design of a sequence generator, control circuits, and testing of a computer's instruction set. (YP)

In constructing a knowledge-based system, the knowledge engineer must convert rules of thumb provided by the domain expert and previously solved examples into a working system. Research in machine learning has produced algorithms that create rules for knowledge-based systems, but these algorithms require either many examples or a complete domain…

This working paper provides suggestions and considerations for anyone contemplating the electronic collection of data on foreign scholars (as distinct from international students). It is noted that, because the Immigration and Naturalization Service requires employment verification and immigration information such as country of citizenship and…

This ERIC Digest examines some of the trends and issues in academic information systems design and describes the policies of several universities that are taking creative advantage of these systems as educational tools. The current emphasis on microcomputers in campus information networks instead of terminals connected to a mainframe computer is…

Describes the planning, development, implementation and impact of online information systems at three academic libraries. Some of the issues discussed include the campus computing environments, factors affecting the selection of databases and search systems, the impact of the system on library staff and users, and future considerations. (CLB)

Outlines a behavioral approach to information retrieval system design based on the derivation of a behavioral model of the information-seeking patterns of academic social scientists. The extent to which identified information-seeking characteristics are supported by existing systems is considered, and requirements for implementing these features…

The rapid adoption of graphic user interface (GUI), as indicated by Microsoft's Windows95 and the Internet's increased use of graphics, is threatening information technology opportunities for people with disabilities. Recent legislation requires that schools provide access to computers and information technology, and producers of Mosaic are…

Focusing on the need for information systems that provide faculty, staff, and students with open access to all necessary information resources, this paper begins by discussing the issues involved in developing such systems. A review of the traditional environment looks at the traditional centralized resources versus the current trend toward…

This paper presents the argument that object oriented analysis (OOA) is rapidly becoming an important systems analysis methodology and that current systems analysis and design courses should present OOA. However, because of the embryonic nature and rapidly changing content of OOA, instructors are faced with special challenges when designing OOA…

Electronics Engineering Technology majors in the Industrial and Engineering Technology department at Central Michigan University have developed many real-world projects that represent the type of problem-solving projects encouraged by industry. Two projects that can be used by other educators as freestanding projects or as the core for further…

This paper describes the conceptualization and development of an evaluation system that can be used to monitor and evaluate online instructional efforts. The evaluation system addresses concerns of both program administrators and course instructors. Computer technology is used to provide partial automation to reduce respondent burden and to…