To support performance for an international audience of computer users, designers need to examine key elements of performance in relation to the design of systems. Discussion focuses on planning ahead for an international audience and preparing a design that keeps the performer, the process, and the information connected, resulting in optimal…

Describes each step of the design sequence for crafting a training resource (state a purpose, identify one or more users, describe content, develop a format, test for relevance) and discusses building a virtual-training forms network. Figures illustrate the instructional-system-development model; training forms, content, and end-users; frequently…